Customer Service & Productivity

Putting People First

InspireOne | TMI’s Putting People First (PPF) is a revolutionary concept in service quality which originated from the thought: Put employees first, then they will put customers first’. This offering has been conducted for thousands of participants all over the world, and all of them have marveled at the simplicity and power of the message which has supported them in creating customer centric culture within the organization.

Laying emphasis on the fact that external service quality can never exceed internal service quality, Putting People First generates the passion and vigor in your people to create an organization characterized by customer focus, enhanced quality and increasing customer satisfaction.

Learning Takeaways

  • Improve service internally as well as externally
  • Establish team and organizational commitment to service
  • Understand their role in creating an organization focused on results for the external customer
  • Understand what customers need and how their actions impact perceptions
  • Take on additional responsibility; own problems
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