What is Employee Engagement? As per Kevin Kruse, “Employee engagement is the emotional commitment the employee has to the organization and its goals.” An engaged employee is very proud of both his work and the company. Their engagement is towards their commitment to...
To build a successful business it is essential to recognize and deliver as per customer expectations. A differentiated service offering valued by customers externally and internally is at the heart of fulfilling customer expectations and customer service. However,...
“Customer is king”; probably the most overused, misused, misunderstood and inconsistently delivered cliché in the hallways of service. However,quite opposite to the belief some organizations across industries have managed to actually crown and treat their customers...
The Critical Role of Middle Managers in Leadership…July 9, 2025
