by InspireOne | Aug 29, 2018 | Leadership
A high performing individual contributor is an indispensable resource to the organisation. Having him/her take on the role of a people manager may reduce his/her contribution to organisational productivity in the short term. In fact, 60% of first line managers... by InspireOne | Aug 17, 2018 | Customer Experience
For decades now communication gurus have provided us with research, tools and skills to make our communication effective. They have said that the need for having goal focused and structured communication cannot be overemphasized in the corporate corridors and... by InspireOne | Aug 4, 2018 | Customer Experience
This past week, on a flight from Delhi to Mumbai, I heard the two passengers behind me engaged in heated dialogue on how they despised the airlines they were flying and how the experience they had left them wishing they never had to take another flight in their entire...