November 2020 - InspireOne

Creating Leaders, not Managers

by InspireOne Team | Nov 20, 2020 | Leadership

According to a research study, 87 percent of first time managers wish they were given the chance to learn and progress when they first assumed their role, and nearly half of new managers felt they were unprepared for their position. The need to therefore, prepare a...

How to Leverage Design Thinking in Customer Experience

by InspireOne Team | Nov 10, 2020 | Customer Experience

As promised, we are back with Part 2 of our blog series ‘Power of Design Thinking & its impact on Customer Experience’. Mentioned below are 6 key things that you must keep in mind while leveraging design thinking in customer experience. 1. Prioritise Customer...

Power of Design Thinking & Its Impact on Customer Experience

by InspireOne Team | Nov 5, 2020 | Customer Experience

Building and sustaining competitive advantage is the only route to survival and growth for organisations across industries. More so in these times of global calamities. Customer Centricity has taken centre stage as the most powerful lever for building this advantage....