by InspireOne | Apr 29, 2021 | Digital Leadership
It is time for organizations to lift digital transformation from platitudes and embed it in the product/service they provide and the way they provide it. It is no longer an option. Some organizations and leaders who had the vision are ahead in the learning and value... by InspireOne | Apr 19, 2021 | Customer Experience
I was talking to a senior director of a large multinational. He told me that his company wanted to differentiate from its competitors through customer service. He rightly pointed out that it’s easy to copy products. The company, therefore, wanted to shift the...