by control_zenuser | May 25, 2021 | Uncategorized
In the last 2 decades, significant research has been conducted on whether optimism and hope can be learned. It however so far, has had limited stakeholders, – the researchers, keynote speakers, trainers (at an awareness level), and the few who have... by control_zenuser | May 20, 2021 | Customer Experience
In the last 20+ years, we have done several consulting assignments to help organizations become more customer-centric. In these two decades, we have met various types of leaders. There are some leaders who are truly customer-centric and they put the customer in... by control_zenuser | May 8, 2021 | Uncategorized
The ongoing pandemic has made inevitable, the need for organizations to reimagine customer experience journeys. Now, more than ever, organizations must spotlight the changing customer needs and have predictive processes for how the needs will evolve. The... by control_zenuser | May 6, 2021 | Uncategorized
“The purpose of all business is to create and keep a customer.” Is one of the most recognizable quotes from Peter Drucker. He said this a few decades back, but the message endures today and will continue until there are businesses, or should we say,...