Overview
Digital technologies are disrupting the practice of customer experience. Customers are now more technologically savvy and expect tech enabled solutions from their service providers. While organisations are investing in digital technologies, it is equally crucial for leaders to adopt a digital mindset to re-imagine customer experience. This program helps the leaders to create digital customer experiences.
- Defining Digital
- Digitization vs Digitalization
- Best practices of digital technologies for customer experience
- Mapping customer jobs to be done
- Identifying possibilities for digital innovations
- Creating prototypes
- Conducting relevant experiments
Key Topics
Who is it relevant for?
- Tenured Managers
- Functional Heads
- Improved digital acumen among leadership.
- Innovative digital customer journeys.
- Increased ability in leadership to think innovatively.
Possible Outcomes
OUR LATEST INSIGHTS
Key Account Management Tactics for Business Growth
Psychological Safety: The Cornerstone of High-Performing Teams
High-Potential Leadership Development: Maximizing the Capability of the Vital Few
Driving Success Through Strategy: The Essential Elements of Key Account Management
Progress without Parity: The Journey of Women in Leadership
Empowering Leadership at Scale: The Strategic Advantage of Executive Coaching at Organizations
First Time Managers: Managing Transition and Surmounting Obstacles
Turning Analysis into Impact: The Key to Mastering Account Management
Find out more about developing the skills for yourself, your team and your organisation
