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Is Work from Home Overrated? The Coronavirus pandemic left many offices abandoned. The wave of uncertainty was so strong that it directly transported us from our workstations in the office to [...]

Key account management is the strategic approach that companies take to manage and grow their most important customers. In other words, the ultimate purpose of KAM is to develop long-term, [...]

According to a research study, 87 percent of first time managers wish they were given the chance to learn and progress when they first assumed their role, and nearly half of new managers felt [...]

As promised, we are back with Part 2 of our blog series ‘Power of Design Thinking & its impact on Customer Experience’. Mentioned below are 6 key things that you must keep in mind while [...]

Building and sustaining competitive advantage is the only route to survival and growth for organisations across industries. More so in these times of global calamities. Customer Centricity has [...]

Coaching has established credibility as the most powerful development tool, especially for leaders. The objective of this blog, therefore, is not to preach to the choir, the benefits of coaching, [...]

An organization’s brand perception, worth and growth (or not) are driven by its customers. It is common to observe some organizations that have lost their way, simply by not keeping the customer [...]

In the “during Covid era”, organisations have had to work in complete uncertainty vis the environment, politics, economics, market, and customer. Most organisations, world over, are persistently [...]