Archives

  It is well acknowledged that there is no problem-free relationship. This then also holds true for relationships between organisations and their customers. It is also a fact that unless [...]

The secret of Coaching! That’s a bold statement, isn’t it? Perhaps the single biggest factor that makes coaching successful is not the coach- we knew this. But it’s also not the coachee. It [...]

  I have always been fascinated by tamarind trees lining some of the old highways on the outskirts of Bangalore- as a child sometimes we would go on trips not too far from the city and see [...]

  Even though most organizations agree that they are customer-centric, only a few are delivering experiences that align with the customer’s voice. In fact, according to a study [...]

Coaching is often referred to as a skill. Coaching, however, is an output of several fundamental skills and behaviours. In this series, we will cover all the skills that lead to the output of [...]

What does your company culture says about your business? Company culture is a key part of any business organisation and can make a huge difference to the success, or failure, of an enterprise. [...]

    Customers should be at the front and center for all organizations. Organizations embed a customer-centric culture to ensure a sustainable and consistent customer experience. Leaders [...]

Zara, an HR professional, on becoming a mother had to take two years off from work. This year she was getting ready to get back to work after having selected a good day care centre for her little [...]

  In the last 2 decades, significant research has been conducted on whether optimism and hope can be learned. It however so far, has had limited stakeholders, – the researchers, [...]

  In the last 20+ years, we have done several consulting assignments to help organizations become more customer-centric. In these two decades, we have met various types of leaders. There are [...]