What does your company culture says about your business? Company culture is a key part of any business organisation and can make a huge difference to the success, or failure, of an enterprise. Your company culture defines who you are, how you deal with your customers...
Customers should be at the front and center for all organizations. Organizations embed a customer-centric culture to ensure a sustainable and consistent customer experience. Leaders must be customer-centric for an organization to be customer-centric....
Zara, an HR professional, on becoming a mother had to take two years off from work. This year she was getting ready to get back to work after having selected a good day care centre for her little girl. The pandemic hit and the day care centre was no longer an option....
In the last 2 decades, significant research has been conducted on whether optimism and hope can be learned. It however so far, has had limited stakeholders, – the researchers, keynote speakers, trainers (at an awareness level), and the few who have...
In the last 20+ years, we have done several consulting assignments to help organizations become more customer-centric. In these two decades, we have met various types of leaders. There are some leaders who are truly customer-centric and they put the customer in...
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