InspireOne Team, Author at InspireOne

Why Customer Experience Initiatives Fail

by InspireOne Team | May 4, 2018 | Customer Experience

We have discovered in the last 2 years that “customer centricity” is finally and fast, becoming part of the CEO and leadership teams’ narrative. Cognitively leaders and company boards are acknowledging that the customer should be the front and center of everything...

Challenges of Performance Management Today

by InspireOne Team | Apr 27, 2018 | Leadership

“Winning companies win because they have good leaders who nurture the development of other leaders at all levels of the organisation”- Noel Tichy (management consultant, author and educator) Successful organisations today ensure that their leaders spend...

Demystifying the Millennials

by InspireOne Team | Apr 17, 2018 | Leadership

“Millennials need to be asked what matters, and not told what matters” – Jeff Martins, CEO, Tribal Brands Inc. Millennials could be typically recognized as the latest generational cohort to have stepped into adulthood and the workforce. According to...

Transforming Performance Management Today

by InspireOne Team | Mar 21, 2018 | Leadership

A performance management survey conducted by Brandon Hall found that 70% organisations viewed their performance management programs as average. This statistic raised some alarm signals since the report also found a strong connection between employee retention (linked...

That Coveted Jewel Called Customer Experience

by InspireOne Team | Mar 5, 2018 | Customer Experience

As the first 2 months of 2018 have flown by, and companies have taken stock of where they want to focus their energies, unsurprisingly Customer Experience stands out at the top again. This year, a survey done by Econsultancy and Adobe saw customer experience leading...