“Customer is king”; probably the most overused, misused, misunderstood and inconsistently delivered cliché in the hallways of service. However,quite opposite to the belief some organizations across industries have managed to actually crown and treat their customers...
As a Regional Manager-Sales, North, Sandeep leads a team of Key Account Managers at a consumer durable & electronics major. Besides being responsible for his region’s performance, he also handles few key clients directly. One among them is a multi-brand retail...
It is an annual sales conference and sales leaders, at various levels, from length and breadth of the country have arrived. The atmosphere is staid and all the participants look serious. Sergio, the business head plans to do 360-degree assessment of past year and...
Most Performance Management practices turn out to damage the performance they are intended to improve. In the context of neuroscience research, this is based on a fundamentally flawed understanding of human responses, as revealed in recurring patterns of mental...
Employee engagement has been the buzz word for some time now as is evident in its ranking as the top 2 focus areas in Deloitte’s HCM Study in 2015 and 2016. Organizations are increasingly understanding its importance in driving business performance and continuously...
Key Account Management Tactics for Business GrowthDecember 16, 2024
Psychological Safety: The Cornerstone of High-Perf…November 27, 2024
High-Potential Leadership Development: Maximizing …November 20, 2024
Driving Success Through Strategy: The Essential El…October 21, 2024
Progress without Parity: The Journey of Women in L…October 15, 2024