That Coveted Jewel Called Customer Experience
As the first 2 months of 2018 have flown by, and companies have taken stock of where they want to focus their energies, unsurprisingly Customer Experience stands out at the top again.
Emotional Intelligence – A Non-negotiable Competence for Leaders
Emotional Intelligence (EI) has been recognized by the World Economic Forum as one of 10 key skills in 2020. This is a significant development in wake of the fact that EI did not appear in the top 10 skills of 2015.
6 Core Reasons behind Top Team Dysfunctionalities
The Senior Leadership team in organization summons up the image of a group of 5 to 6 individuals who would possess clear vision, deep strategic acumen, inspirational quotient and significant decision making powers to enable organizational goal achievement.
Building Leadership Teams through Collaboration
What makes for a top C-suite? I think it’s the ability to work together, the ‘oomph’ of being on a mission and mutual respect. In our approach to break down the existing silos and increase a sense of synergy, we began by identifying the challenges that prevented the organization from functioning as one unit.
How Can You Build a Better Employee Experience?
As employees, we’re all on a journey with our employer. Our experiences on this journey will strongly influence our attitudes; our attitudes in turn form our behaviours which ultimately drive outcomes.
Blended learning – A Leading Trend in Leadership Development Today
In our last post, we talked about the various ways in which you can Ensure Success in your Leadership Initiatives. We talked about embracing the change in Leadership Development today and how new techniques in leaning can pave the path for the leaders of tomorrow.
How to Ensure Success of Leadership Development Initiatives?
Survival of the fittest is not the same as survival of the best. Leaving leadership development up to chance is foolish – Morgan McCall, Professor Emeritus at USC Marshall School of Business
5 Practices to Create an Integrated Employee Experience
The writing on the wall is clear. Employee engagement impacts all business metrics of customer satisfaction, productivity, innovation and increased revenue. Leaders, today, understand that employee engagement has moved from the realm of “good to do” to being an imperative for creating a differentiated employee and customer proposition.
The Evolution of Leadership Assessments
A constant intrigue that most of us live with is one about ourselves! The desire to gather insights about ourselves and draw inferences from those insights to understand or explain our behaviors is a deep-rooted desire.
Intelligent and Incisive Leadership Assessment
Leadership Assessment – Setting the context In our previous few blogs we have been exploring the different challenges that leaders in today’s VUCA environment have been facing, and the kind of competencies they need to display to effectively navigate these challenges.
Find out more about developing the skills for yourself, your team and your organisation
