3 Pillars of Successful Leadership Transitions
It is not the change that do you in, it is the transitions” – William Bridges People commit a fallacy when they use change and transitions interchangeably. While both talk about a shift,
Impact of Leaders’ Cognitive Biases on Change Initiatives
Heraclitus, a Greek philosopher, is quoted as saying “change is the only constant in life”. He lived in Ephesus, near modern Kusadasi, Turkey, around 500 B.C.
Developing Leaders in a Digital World
It is banal to say that we are living in a changing world. Navigating through this digital transformation is not an easy path for today’s leaders, where “disruption” is the key that unlocks unfathomable possibilities.
5 Reasons to Opt for Blended Learning
Over the last decade, the L&D domain has witnessed a gradual transformation towards technology-driven blended learning to support organisations with different learning requirements and varied audiences.
Developing the Next Generation of Leaders
A high performing individual contributor is an indispensable resource to the organisation. Having him/her take on the role of a people manager may reduce his/her contribution to organisational productivity in the short term.
The Heart and Soul of Communication
For decades now communication gurus have provided us with research, tools and skills to make our communication effective. They have said that the need for having goal focused and structured communication cannot be overemphasized in the corporate corridors and conference rooms
The Difference in Customer Centricity, Experience & Service
This past week, on a flight from Delhi to Mumbai, I heard the two passengers behind me engaged in heated dialogue on how they despised the airlines they were flying and how the experience they had left them wishing they never had to take another flight in their entire lives!
Why Organizations Today Need to Develop Their First Line Managers
We are all familiar, if not over exposed, to the term VUCA as a descriptor of today’s business environment. Organizations have long been looking for ways to survive and thrive in an environment that consistently causes unpredictable disruptions.
Channel Challenges
In the sales world, a channel is a system of bringing the goods and services from the manufacturer/seller to the buyer/consumer. Any form of management entails some degree of command, influence, and enforcement on either an individual or a team to extract business performance.
Why Customer Experience Initiatives Fail
We have discovered in the last 2 years that “customer centricity” is finally and fast, becoming part of the CEO and leadership teams’ narrative. Cognitively leaders and company boards are acknowledging that the customer should be the front and center of everything they do.
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