Channel Challenges
In the sales world, a channel is a system of bringing the goods and services from the manufacturer/seller to the buyer/consumer. Any form of management entails some degree of command, influence, and enforcement on either an individual or a team to extract business performance.
Why Customer Experience Initiatives Fail
We have discovered in the last 2 years that “customer centricity” is finally and fast, becoming part of the CEO and leadership teams’ narrative. Cognitively leaders and company boards are acknowledging that the customer should be the front and center of everything they do.
Challenges of Performance Management Today
Winning companies win because they have good leaders who nurture the development of other leaders at all levels of the organisation”- Noel Tichy (management consultant, author and educator)
Demystifying the Millennials
Millennials need to be asked what matters, and not told what matters” – Jeff Martins, CEO, Tribal Brands Inc. Millennials could be typically recognized as the latest generational cohort to have stepped into adulthood and the workforce.
Transforming Performance Management Today
A performance management survey conducted by Brandon Hall found that 70% organisations viewed their performance management programs as average. This statistic raised some alarm signals since the report also found a strong connection between employee retention (linked to managers’ / organisation’s ability to inspire high performance) customer satisfaction and profitability.
That Coveted Jewel Called Customer Experience
As the first 2 months of 2018 have flown by, and companies have taken stock of where they want to focus their energies, unsurprisingly Customer Experience stands out at the top again.
Emotional Intelligence – A Non-negotiable Competence for Leaders
Emotional Intelligence (EI) has been recognized by the World Economic Forum as one of 10 key skills in 2020. This is a significant development in wake of the fact that EI did not appear in the top 10 skills of 2015.
6 Core Reasons behind Top Team Dysfunctionalities
The Senior Leadership team in organization summons up the image of a group of 5 to 6 individuals who would possess clear vision, deep strategic acumen, inspirational quotient and significant decision making powers to enable organizational goal achievement.
Building Leadership Teams through Collaboration
What makes for a top C-suite? I think it’s the ability to work together, the ‘oomph’ of being on a mission and mutual respect. In our approach to break down the existing silos and increase a sense of synergy, we began by identifying the challenges that prevented the organization from functioning as one unit.
How Can You Build a Better Employee Experience?
As employees, we’re all on a journey with our employer. Our experiences on this journey will strongly influence our attitudes; our attitudes in turn form our behaviours which ultimately drive outcomes.
Find out more about developing the skills for yourself, your team and your organisation
