Does Leadership Development Really Work?
This particular question on Leadership Development can be broken down into 3 parts: Do leaders desire development? Of course the obvious answer is that those who desire growth, change and development will consciously and unconsciously seek new opportunities, ask for feedback, reflect on themselves, observe others
Mirror Neurons – The Neuroscience of Leadership
Barrack Obama (L) David Cameron (R) This is not an ordinary image; not because it includes Barack Obama and David Cameron, two credible leaders, but because of how Cameron’s facial expressions and body language reflect that of Obama.
Employee Engagement – The Untapped Powerhouse of your Organization
Employee engagement is gaining much more importance than ever before. They help build the powerhouse of any organization – Inspired & engaged employees. Here we talk…
Heroic Leader to Heroic Organisation
New World Performance Management system ‘Heroic Leader’ is archaic. The world where a “heroic” leader could clearly give directions and ensure results from followers who were more…
Employer Branding: Best Practices
It is not unusual for companies to invest in building a brand around their products and services. In fact, scores of marketing agencies support companies in their quest to convince…
Is Employee Engagement Equal to Employee Loyalty?
What is Employee Engagement? As per “Employee engagement is the emotional commitment the employee has to the organization and its goals.” An engaged employee…
Customer Service: What Will it Take in the age of ChatBots and more?
To build a successful business it is essential to recognize and deliver as per customer expectations. A differentiated service offering valued by customers externally and internally…
Creating Emotional Value for Customers
“Customer is king”; probably the most overused, misused, misunderstood and inconsistently delivered cliché in the hallways of service. However,quite opposite to the belief some…
Win Your Customer Through Consultative Selling
As a Regional Manager-Sales, North , Sandeep leads a team of Key Account Managers at a consumer durable & electronics major. Besides being responsible for his…
Is the Sales Team enabled for Dynamic Business World?
It is an annual sales conference and sales leaders, at various levels, from length and breadth of the country have arrived. The atmosphere is staid and all the participants look…
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