The Pandemic – an opportunity, and hope for authentic gender inclusion?
Zara, an HR professional, on becoming a mother had to take two years off from work. This year she was getting ready to get back to work after having selected a good day care centre for her little girl.
9 Qualities of a Customer-Centric Leader
In the last 20+ years, we have done several consulting assignments to help organizations become more customer-centric. In these two decades, we have met various types of leaders.
Enabling Digital Transformation – 5 Easy Steps to Follow
It is time for organizations to lift digital transformation from platitudes and embed it in the product/service they provide and the way they provide it. It is no longer an option.
Defining the Compass North for Your Customer Experience
I was talking to a senior director of a large multinational. He told me that his company wanted to differentiate from its competitors through customer service.
5 Easy Steps To Build Hope, Energy, Resilience, And Optimism In Your Employees
In these current times of constant change and challenges, how can an organization build hope, energy, resilience and optimism in the employees of their organization
SALES must H.A.V.E. an approach to Sales
If a Sales Leader can find answers to the HAVE aspects (below), success can be granted and the approach to sales can be created in the organization.
The Digital Route to enhancing distinctive customer experiences
Creating a delightful customer experience The effects of the Pandemic have had the lion’s share of the narrative in the past year and rightly so. The enormity with which the Pandemic has impacted the world is unparalleled. A quieter narrative is also about the...
7 Best Practices for Effective Key Account Management
Key account management is the strategic approach that companies take to manage and grow their most important customers. In other words, the ultimate purpose of KAM is to develop long-term, mutually beneficial relationships with the specific business to meet strategic goals and optimize the value in both companies.
Creating Leaders, not Managers
According to a research study, 87 percent of first time managers wish they were given the chance to learn and progress when they first assumed their role, and nearly half of new managers felt they were unprepared for their position.
How to Leverage Design Thinking in Customer Experience
As promised, we are back with Part 2 of our blog series ‘Power of Design Thinking & its impact on Customer Experience’. Mentioned below are 6 key things that you must keep in mind while leveraging design thinking in customer experience.
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