7 Best Practices for Effective Key Account Management
Key account management is the strategic approach that companies take to manage and grow their most important customers. In other words, the ultimate purpose of KAM is to develop long-term, mutually beneficial relationships with the specific business to meet strategic goals and optimize the value in both companies.
Creating Leaders, not Managers
According to a research study, 87 percent of first time managers wish they were given the chance to learn and progress when they first assumed their role, and nearly half of new managers felt they were unprepared for their position.
How to Leverage Design Thinking in Customer Experience
As promised, we are back with Part 2 of our blog series ‘Power of Design Thinking & its impact on Customer Experience’. Mentioned below are 6 key things that you must keep in mind while leveraging design thinking in customer experience.
Power of Design Thinking & Its Impact on Customer Experience
Building and sustaining competitive advantage is the only route to survival and growth for organisations across industries. More so in these times of global calamities. Customer Centricity has taken centre stage as the most powerful lever for building this advantage.
The Whole Person Approach to Coaching
Coaching has established credibility as the most powerful development tool, especially for leaders. The objective of this blog, therefore, is not to preach to the choir, the benefits of coaching, but to discuss about the conundrums that still impede the success of many coaching engagements.
Eight Hallmarks of Customer Centric Organizations
An organization’s brand perception, worth and growth (or not) are driven by its customers. It is common to observe some organizations that have lost their way, simply by not keeping the customer front and center of what they do and how they take decisions.
Leveraging the Power of Social Selling
In the “during Covid era”, organisations have had to work in complete uncertainty vis the environment, politics, economics, market, and customer. Most organisations, world over, are persistently trying out strategies that may help them to emerge from the quagmire.
And the Twain Must Meet
Curiosity changes its colors with age – generally! From the physical to the emotional, material, financial, scientific, technological, religious et all and finally, perhaps for some, spiritual!
Executive Coaching
The answer to this question, fundamentally, decides the success or failure of an executive coaching engagement. The possible answers are tough, specially where an organisation is sponsoring the coaching for a leader / manager / individual contributor.
Managing Customer Experience During COVID-19
The impact of COVID-19 can be seen unequivocally across the globe. Along with taking a toll on human lives, the virus has triggered a major economic crisis across the globe. The outbreak threatens the stability of almost everything from jobs to information systems.
Find out more about developing the skills for yourself, your team and your organisation
