Customer Experience Blog Archive

Can AI Replace the Human Providing Customer Experience?

by InspireOne Team | May 3, 2023 | Customer Experience

The answer to the question begs three things to be clearly defined. One, The definition of: “Customer Experience” Two, what role can AI play in providing that experience? And three, do humans provide something significantly more than what AI will provide in future?...

Self Care is not self- indulgence, it is self preservation” – Audre Lorde ( Feminist & Civil rights leader)

by InspireOne Team | Dec 30, 2021 | Customer Experience

At Kotak Life, we believe mental health and wellbeing of our people is as important as their engagement and productivity for meaningful professional growth. As part of our ongoing efforts to enable our people along their journey through these turbulent times, we...

Building leadership capability for a leading manufacturing company in India

by InspireOne Team | Nov 30, 2021 | Case Study, Customer Experience

The Sales Head of a leading manufacturing organization wanted to equip Regional Business Managers to handle their current leadership roles effectively and identify 5-6 star performers within the group. The initiative was launched to enable the RBMs to think...

Practice what you preach

by InspireOne Team | Jul 8, 2021 | Customer Experience

What does your company culture says about your business? Company culture is a key part of any business organisation and can make a huge difference to the success, or failure, of an enterprise. Your company culture defines who you are, how you deal with your customers...

9 Ways to Design Exceptional Customer Experiences – Post Pandemic

by InspireOne Team | Jun 16, 2021 | Customer Experience

Customers should be at the front and center for all organizations. Organizations embed a customer-centric culture to ensure a sustainable and consistent customer experience. Leaders must be customer-centric for an organization to be customer-centric....

9 Qualities of a Customer-Centric Leader

by InspireOne Team | May 20, 2021 | Customer Experience

In the last 20+ years, we have done several consulting assignments to help organizations become more customer-centric. In these two decades, we have met various types of leaders. There are some leaders who are truly customer-centric and they put the customer in...