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Customer Experience

Home » Customer Experience
 How to Leverage Design Thinking in Customer Experience
0
2
By InspireOne
In Customer Experience
Posted November 10, 2020

How to Leverage Design Thinking in Customer Experience

As promised, we are back with Part 2 of our blog series ‘Power of Design Thinking & its impact on Customer Experience’. Mentioned below are 6 key things that you must keep in mind while [...]

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 Power of Design Thinking & Its Impact on Customer Experience
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0
By InspireOne
In Customer Experience
Posted November 5, 2020

Power of Design Thinking & Its Impact on Customer Experience

Building and sustaining competitive advantage is the only route to survival and growth for organisations across industries. More so in these times of global calamities. Customer Centricity has [...]

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 Eight Hallmarks of Customer Centric Organizations
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0
By InspireOne
In Customer Experience
Posted September 8, 2020

Eight Hallmarks of Customer Centric Organizations

An organization’s brand perception, worth and growth (or not) are driven by its customers. It is common to observe some organizations that have lost their way, simply by not keeping the customer [...]

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 Managing Customer Experience During COVID-19
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1
By InspireOne
In Customer Experience
Posted May 21, 2020

Managing Customer Experience During COVID-19

The impact of COVID-19 can be seen unequivocally across the globe. Along with taking a toll on human lives, the virus has triggered a major economic crisis across the globe. The outbreak [...]

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 The Heart and Soul of Communication
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0
By InspireOne
In Customer Experience
Posted August 17, 2018

The Heart and Soul of Communication

For decades now communication gurus have provided us with research, tools and skills to make our communication effective. They have said that the need for having goal focused and structured [...]

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 The Difference in Customer Centricity, Experience & Service
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1
By InspireOne
In Customer Experience
Posted August 4, 2018

The Difference in Customer Centricity, Experience & Service

This past week, on a flight from Delhi to Mumbai, I heard the two passengers behind me engaged in heated dialogue on how they despised the airlines they were flying and how the experience they [...]

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 Why Customer Experience Initiatives Fail
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0
By InspireOne
In Customer Experience
Posted May 4, 2018

Why Customer Experience Initiatives Fail

We have discovered in the last 2 years that “customer centricity” is finally and fast, becoming part of the CEO and leadership teams’ narrative. Cognitively leaders and company boards are [...]

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 That Coveted Jewel Called Customer Experience
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3
By InspireOne
In Customer Experience
Posted March 5, 2018

That Coveted Jewel Called Customer Experience

As the first 2 months of 2018 have flown by, and companies have taken stock of where they want to focus their energies, unsurprisingly Customer Experience stands out at the top again. This year, [...]

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 Creating Emotional Value for Customers
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1
By InspireOne
In Customer Experience
Posted April 11, 2017

Creating Emotional Value for Customers

“Customer is king”; probably the most overused, misused, misunderstood and inconsistently delivered cliché in the hallways of service. However,quite opposite to the belief some...

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 How involved is your customer?
0
0
By InspireOne
In Customer Experience
Posted September 1, 2016

How involved is your customer?

Depicted above is a model of the stages in the consumer decision making process that consumers follow while buying either products or services. When buying either products...

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About

InspireOne is India’s leading consulting firm offering organizational and leadership development solutions. With nearly two decades of experience in the consulting domain, we help organizations convert their people and organizational capabilities into corporate value.

Our solutions are developed on the global know-how of our partners- Tack TMI and IBM Smarter Workforce.

Our footprints of delivery capabilities are both national and international backed up by a team of 1000 consultants across 50 locations and over 80 countries. We deliver solutions globally and in different languages.

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