Customer Experience Blog Archive

Defining the Compass North for Your Customer Experience

by InspireOne Team | Apr 19, 2021 | Customer Experience

I was talking to a senior director of a large multinational. He told me that his company wanted to differentiate from its competitors through customer service. He rightly pointed out that it’s easy to copy products. The company, therefore, wanted to shift the...

The Digital Route to enhancing distinctive customer experiences

by InspireOne Team | Feb 24, 2021 | Customer Experience

Creating a delightful customer experience The effects of the Pandemic have had the lion’s share of the narrative in the past year and rightly so. The enormity with which the Pandemic has impacted the world is unparalleled. A quieter narrative is also about the...

How to Leverage Design Thinking in Customer Experience

by InspireOne Team | Nov 10, 2020 | Customer Experience

As promised, we are back with Part 2 of our blog series ‘Power of Design Thinking & its impact on Customer Experience’. Mentioned below are 6 key things that you must keep in mind while leveraging design thinking in customer experience. 1. Prioritise Customer...

Power of Design Thinking & Its Impact on Customer Experience

by InspireOne Team | Nov 5, 2020 | Customer Experience

Building and sustaining competitive advantage is the only route to survival and growth for organisations across industries. More so in these times of global calamities. Customer Centricity has taken centre stage as the most powerful lever for building this advantage....

Eight Hallmarks of Customer Centric Organizations

by InspireOne Team | Sep 8, 2020 | Customer Experience

An organization’s brand perception, worth and growth (or not) are driven by its customers. It is common to observe some organizations that have lost their way, simply by not keeping the customer front and center of what they do and how they take decisions. Now, more...

Managing Customer Experience During COVID-19

by InspireOne Team | May 21, 2020 | Customer Experience

The impact of COVID-19 can be seen unequivocally across the globe. Along with taking a toll on human lives, the virus has triggered a major economic crisis across the globe. The outbreak threatens the stability of almost everything from jobs to information systems. As...