Customer Experience Blog Archive

The Heart and Soul of Communication

by InspireOne Team | Aug 17, 2018 | Customer Experience

For decades now communication gurus have provided us with research, tools and skills to make our communication effective. They have said that the need for having goal focused and structured communication cannot be overemphasized in the corporate corridors and...

The Difference in Customer Centricity, Experience & Service

by InspireOne Team | Aug 4, 2018 | Customer Experience

This past week, on a flight from Delhi to Mumbai, I heard the two passengers behind me engaged in heated dialogue on how they despised the airlines they were flying and how the experience they had left them wishing they never had to take another flight in their entire...

Why Customer Experience Initiatives Fail

by InspireOne Team | May 4, 2018 | Customer Experience

We have discovered in the last 2 years that “customer centricity” is finally and fast, becoming part of the CEO and leadership teams’ narrative. Cognitively leaders and company boards are acknowledging that the customer should be the front and center of everything...

That Coveted Jewel Called Customer Experience

by InspireOne Team | Mar 5, 2018 | Customer Experience

As the first 2 months of 2018 have flown by, and companies have taken stock of where they want to focus their energies, unsurprisingly Customer Experience stands out at the top again. This year, a survey done by Econsultancy and Adobe saw customer experience leading...

Creating Emotional Value for Customers

by InspireOne Team | Apr 11, 2017 | Customer Experience

“Customer is king”; probably the most overused, misused, misunderstood and inconsistently delivered cliché in the hallways of service. However,quite opposite to the belief some organizations across industries have managed to actually crown and treat their customers...

How involved is your customer?

by InspireOne Team | Sep 1, 2016 | Customer Experience

Depicted below is a model of the stages in the consumer decision making process that consumers follow while buying either products or services. When buying either products or services, consumers are influenced by a variety of factors. Depending on a consumer’s...