Culture Transformation

Simplify percolation of organizational transformation by bringing about a systemic change in the DNA of your organization

Shaping Customer Centric Culture

Aligning the entire organization to the customer by Building a Customer Centric Culture A culture transformation solution that ensures customer centricity becomes a pervasive value across the organization. This approach is based on the Putting People FirstTM philosophy, first propounded by TMI.
Putting People FirstTMapproach has been a Harvard Business School case-study and has enabled business transformation of various organizations worldwide.The diagnostics is supported by a Service Culture Survey which enables the identification of areas of strength and opportunity vis-a -vis the prevailing service culture in the organization.

Process of Shaping Customer Centric Culture