Customer Experience
Customer Experience
“The difference between good and excellent”
Recognizing and delivering upon customer expectations is essential to building any successful business. To accomplish that, one must offer a differentiated service valued by customers – both external and internal – and fulfill the promise consistently.
We at InspireOne, have unrivalled global expertise and experience in service excellence that shape and implement strategies to keep and extend your customer base.
We have been working with our clients accomplish this for over 25 years, all around the world. And, we can work with you to achieve this too.
The concept of ‘service’ has existed in the Asian mindset for millennia. Slowly, the world has also moved towards focusing on the customer, as the pivot to all action. Increasingly, businesses have focused on building customer loyalty using various means, schemes, strategies and ways.
CX and it’s Rapid Evolution
The Customer Experience Pyramid
Not all companies are at the same stage of the customer experience life-cycle. They have to move through different phases to achieve differentiation through service.
Our Customer Experience Philosophy advises –
Our Philosophy advises that Customer Experience should –
“What started in the living room of the (later conferred) 9th Quality Guru of the world Claus Moller as Time Manager International, is now a flourishing global network of partners, known as TMI – Transformation Managed by Inspiration.”
TMI is a global consulting firm with a focus on transformational work for the past nearly 5 decades.
Ever since our foundation in 1975, we have directly influenced and inspired more than 6,000,000 people worldwide. We continue to have a positive impact on the lives and performance of over 250,000 individuals working in a wide range of organizations each year.
As InspireOne, TMI’s exclusive Indian network partner, we have been carrying out these tasks in the region for nearly 20 years.
Customer Experience Expertise
TMI’s Contribution to Customer Experience Thought Leadership
Over the last 4 decades TMI has contributed to the Customer Experience thought leadership and Lexicon through books, concepts and empirical work and success
TMI’s Contribution to The Service Lexicon
TMI can help you build a world-class customer Experiences inside out.
For 40+ years, TMI has designed and delivered cutting edge branded customer experience initiatives.
We work with organizations to create a strong customer experience oriented culture through multiple interventions across all touch points of your business, resulting in increased customer loyalty and advocacy.
Shaping Customer Centric Culture
SCCC is an Organization Development solution that ensures that Customer Centricity becomes a pervasive value across the organization
Branded Customer Service
Build brand equity through on-brand service experiences, so that brand reinforcement occurs at every customer interaction
ON BRAND Service ExperienceA Complaint is a Gift (ACIAG)
TMI’s Winner – A Complaint is a Gift – is a breakthrough concept on service recovery, customer loyalty and effective complaint handling.
Putting People First (PPF)
“The level of external customer service cannot exceed the level of internal service.” PPF can be run both as a training program as well as a cultural intervention
Power to Delight
TMI’s Power to Delight program helps organizations put their best foot forward by placing trained and skilled colleagues in front of the customer.
Customer in Focus
Customer in Focus continues the PPF philosophy of great internal customer service enabling benchmark-worthy customer experiences
We have worked solutions in Customer Experience for numerous clients across a myriad of industries –
Our Customer Experience Articles
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Why Customer Experience Initiatives Fail
We have discovered in the last 2 years that “customer centricity” is finally and fast, becoming part of the CEO and leadership teams’ narrative. Cognitively leaders and company boards are acknowledging that the customer should be the front and center of everything they do. Most leadership teams are also putting together strategies to listen and […]
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That Coveted Jewel Called Customer Experience
As the first 2 months of 2018 have flown by, and companies have taken stock of where they want to focus their energies, unsurprisingly Customer Experience stands out at the top again. This year, a survey done by Econsultancy and Adobe saw customer experience leading by a whopping 7% over content marketing and mobile marketing! […]
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Customer Service: What Will it Take in the age of ChatBots and more?
To build a successful business it is essential to recognize and deliver as per customer expectations. A differentiated service offering valued by customers externally and internally...
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Creating Emotional Value for Customers
“Customer is king”; probably the most overused, misused, misunderstood and inconsistently delivered cliché in the hallways of service. However,quite opposite to the belief some...
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How involved is your customer?
Depicted above is a model of the stages in the consumer decision making process that consumers follow while buying either products or services. When buying either products...
If you wish to create a culture of Customer Service Excellence for your organization, do not hesitate to connect with us and explore in detail our entire spectrum of Customer Experience Solutions –
InspireOne is India’s leading consulting firm offering organizational and leadership development solutions. With nearly two decades of experience in the consulting domain, we help organizations convert their people and organizational capabilities into corporate value.
Our solutions are developed on the global know-how of our partners- Tack TMI and IBM Smarter Workforce.
Our footprints of delivery capabilities are both national and international backed up by a team of 1000 consultants across 50 locations and over 80 countries. We deliver solutions globally and in different languages.