Customer Service & Productivity

A Complaint is a gift

Do you know how many customers you lost last quarter? Do you know why? Do you know if complaints were handled satisfactorily? Do you know what you’ll need to do to retain your existing customers and to attract more?

InspireOne | TMI’s A Complaint Is a Gift is a very effective, highly sought after customer-focused offering about turning customer complaints into business opportunities, regaining unhappy customers’ trust, and transforming them into advocates.

Learning Takeaways

  • Handle and process complaints more effectively
  • Learn to listen and receive criticism professionally and not personally
  • Provide delightful service to both internal and external customers
  • Increase your chance of receiving more responsible assignments
  • Build better personal relationships with others, internally and externally
  • Enjoy greater job satisfaction
  • Improve your self-esteem
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