Customer Service & Productivity

Personal Quality

Personal Quality is InspireOne | TMI’s flagship offering to help you create greater quality awareness in your organization. It addresses the “Heart” of the people inspiring them to deliver High quality in everything they do every day.

It is an effective method for individuals to anticipate and prevent mistakes and win others’ trust. It means that the person who performs a task guarantees its quality, has checked their own work – and is not only proud to put their name to it, but also on it. Implementing Personal Quality can increase the quality of every detail in every activity performed in your organization.

The TMI quality approach has gained international recognition and has been described by both the British Department of Trade and Industry, The European Organization for Quality (EOQ) and the European Foundation for Quality Management (EFQM) as a unique and important contribution to quality development globally.

Learning Takeaways

  • Develop a more conscious quality mind-set and feel personally responsible for quality
  • Make fewer mistakes
  • Put their hearts and minds into the task
  • Put their name to the tasks they accomplish
  • Win other people’s trust and respect
  • Strengthen their own self-esteem, and pride in the team and the organization.
  • Create a more trusting and caring work morale