An Employee Satisfaction Survey of managers revealed a significant gap in the Manager – Team Relationships. Most managers had risen to their current leadership roles from within the organization, i.e. from being individual contributors to leading teams between 6 – 20 members, without any formal development. To bridge the gap and build manager capability, the client launched an intervention to help their managers develop leadership competencies through a robust development process
Approach
- In collaboration with the client, InspireOne conducted a detailed pre-work through the Employee Satisfaction Survey and a Reverse Feedback Scores shared by the client. These findings were validated through one-on-one interviews with top management including the COO, the HR Head and director, delivery heads, the training team, managers and senior leads.
- A customized 3 day ‘Explore’ workshop was designed to equip and train managers through a phased development process. This was followed by a 2 day ‘Advanced Explore’ workshop where the aim was to further enhance the group on additional managerial skills.
- The workshops looked at skills such as: understanding their role vis-a-vis all stakeholders; goal setting; communication skills; building & managing relationships; problem solving; motivational skills; assertiveness; delegation; feedback & coaching skills; team building skills; manage change, conflict handling and building emotional self awareness.
Outcomes
- Through this workshop, client was able to create a positive impact on developing leadership behaviours and skills. There was a significant increase in the employee satisfaction scores and the reverse feedback scores for the participants.
