by control_zenuser | May 6, 2021 | Uncategorized
“The purpose of all business is to create and keep a customer.” Is one of the most recognizable quotes from Peter Drucker. He said this a few decades back, but the message endures today and will continue until there are businesses, or should we say,... by control_zenuser | Sep 8, 2020 | Customer Experience
An organization’s brand perception, worth and growth (or not) are driven by its customers. It is common to observe some organizations that have lost their way, simply by not keeping the customer front and center of what they do and how they take decisions. Now, more... by control_zenuser | Apr 11, 2017 | Customer Experience
“Customer is king”; probably the most overused, misused, misunderstood and inconsistently delivered cliché in the hallways of service. However,quite opposite to the belief some organizations across industries have managed to actually crown and treat their customers...