by control_zenuser | Jun 16, 2021 | Customer Experience
Customers should be at the front and center for all organizations. Organizations embed a customer-centric culture to ensure a sustainable and consistent customer experience. Leaders must be customer-centric for an organization to be customer-centric.... by control_zenuser | Sep 8, 2020 | Customer Experience
An organization’s brand perception, worth and growth (or not) are driven by its customers. It is common to observe some organizations that have lost their way, simply by not keeping the customer front and center of what they do and how they take decisions. Now, more...