by InspireOne | May 3, 2023 | Customer Experience
The answer to the question begs three things to be clearly defined. One, The definition of: “Customer Experience” Two, what role can AI play in providing that experience? And three, do humans provide something significantly more than what AI will provide in future?... by InspireOne | Nov 5, 2020 | Customer Experience
Building and sustaining competitive advantage is the only route to survival and growth for organisations across industries. More so in these times of global calamities. Customer Centricity has taken centre stage as the most powerful lever for building this advantage.... by InspireOne | Sep 8, 2020 | Customer Experience
An organization’s brand perception, worth and growth (or not) are driven by its customers. It is common to observe some organizations that have lost their way, simply by not keeping the customer front and center of what they do and how they take decisions. Now, more... by InspireOne | May 21, 2020 | Customer Experience
The impact of COVID-19 can be seen unequivocally across the globe. Along with taking a toll on human lives, the virus has triggered a major economic crisis across the globe. The outbreak threatens the stability of almost everything from jobs to information systems. As... by InspireOne | Aug 4, 2018 | Customer Experience
This past week, on a flight from Delhi to Mumbai, I heard the two passengers behind me engaged in heated dialogue on how they despised the airlines they were flying and how the experience they had left them wishing they never had to take another flight in their entire...