Customer Service Archives

Managing Customer Experience During COVID-19

by InspireOne Team | May 21, 2020 | Customer Experience

The impact of COVID-19 can be seen unequivocally across the globe. Along with taking a toll on human lives, the virus has triggered a major economic crisis across the globe. The outbreak threatens the stability of almost everything from jobs to information systems. As...

The Difference in Customer Centricity, Experience & Service

by InspireOne Team | Aug 4, 2018 | Customer Experience

This past week, on a flight from Delhi to Mumbai, I heard the two passengers behind me engaged in heated dialogue on how they despised the airlines they were flying and how the experience they had left them wishing they never had to take another flight in their entire...

Why Customer Experience Initiatives Fail

by InspireOne Team | May 4, 2018 | Customer Experience

We have discovered in the last 2 years that “customer centricity” is finally and fast, becoming part of the CEO and leadership teams’ narrative. Cognitively leaders and company boards are acknowledging that the customer should be the front and center of everything...

Creating Emotional Value for Customers

by InspireOne Team | Apr 11, 2017 | Customer Experience

“Customer is king”; probably the most overused, misused, misunderstood and inconsistently delivered cliché in the hallways of service. However,quite opposite to the belief some organizations across industries have managed to actually crown and treat their customers...