A two-day initiative, as part of a 6-month long learning initiative, was conducted for one of the largest electronics manufacturing organization on Digital Leadership and Design thinking for a team of 75 leaders from their customer satisfaction team. The customer...
As promised, we are back with Part 2 of our blog series ‘Power of Design Thinking & its impact on Customer Experience’. Mentioned below are 6 key things that you must keep in mind while leveraging design thinking in customer experience. 1. Prioritise Customer...
Building and sustaining competitive advantage is the only route to survival and growth for organisations across industries. More so in these times of global calamities. Customer Centricity has taken centre stage as the most powerful lever for building this advantage....
The Critical Role of Middle Managers in Leadership…July 9, 2025
