by InspireOne | Nov 10, 2020 | Customer Experience
As promised, we are back with Part 2 of our blog series ‘Power of Design Thinking & its impact on Customer Experience’. Mentioned below are 6 key things that you must keep in mind while leveraging design thinking in customer experience. 1. Prioritise Customer... by InspireOne | Nov 5, 2020 | Customer Experience
Building and sustaining competitive advantage is the only route to survival and growth for organisations across industries. More so in these times of global calamities. Customer Centricity has taken centre stage as the most powerful lever for building this advantage.... by InspireOne | Sep 8, 2020 | Customer Experience
An organization’s brand perception, worth and growth (or not) are driven by its customers. It is common to observe some organizations that have lost their way, simply by not keeping the customer front and center of what they do and how they take decisions. Now, more... by InspireOne | Nov 22, 2019 | Leadership
As the adage goes: “Some leaders are born. Many are made.” It is incumbent therefore on the Leadership development professionals to take on the onerous responsibility of “making” or help develop leaders. There is no rocket science to the leadership development... by InspireOne | Jan 8, 2019 | Leadership
Women leadership style can be a rich source of insight about inclusive leadership. Today hierarchical models of leadership are becoming redundant and the modern business environment makes the perfect setting for propelling more inclusive leadership styles. An...